1. Booking/payment
To secure a booking, Namaste Safaris Ltd. requires a completed booking form and a non-refundable deposit of USD500, per person and any appropriate insurance premiums (or full payment if booking within 90 days of the start of your holiday). If the reservation is made less than 30 days prior to the trip date, 100% payment is payable within two days of making the reservation to guarantee or confirm the reservation.
On occasions, a higher deposit may be required for example to cover payment conditions imposed by suppliers. You will be advised at the time of booking if this is the case. Completion of our booking form is in your interests as doing so avoids any misunderstanding of your requirements. However, we are entitled to confirm your booking without one where we consider it appropriate to do so. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, by e-mail or by any other means, will be deemed to have agreed to the following four conditions:
a) they and all persons named on the booking have read and accepted our booking conditions and general information pages contained in our client itineraries and/or on our website.
b) they and all persons named on the booking appreciate and accept the risks involved in adventure travel.
c) they or anyone else on their booking does not suffer from any pre-existing medical condition or disability which may prevent them from actively participating in the holiday – if any person suffers from any medical condition or disability which will or may affect their holiday arrangements, please contact us before making your booking so that we can advise.
d) the person making the booking warrants that he/she is at least 18 years old and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these conditions.
A booking is accepted and becomes definite only from the date when Namaste Safaris Ltd. issues a confirmation invoice to the client. It is at this point that a contract between Namaste Safaris Ltd. and the client comes into existence. Travel arangements and accommodation will only be requested from our suppliers by us once the deposit/full payment, as applicable, have been received and we are in a position to confirm your booking. Before your booking is confirmed and a contract comes into force, Namaste Safaris Ltd. reserves the right to increase or decrease and/or correct any error in any published prices or client itinerary quote. It is the responsibility of the client to check their confirmation, itinerary and any other documentation upon receipt and to inform us within 10 days of any error or inaccuracy as it may not be possible to make changes at a later stage. Where we able to do so, you will be required to pay any fees, costs or charges incurred in making the change (see clause 4) except where any error or inaccuracy is our fault and you have failed to inform us of it within 10 days of receiving the document in question. Namaste Safaris Ltd. reserve the right to decline any booking at their discretion.
If you communicate with us via our website, Facebook or by e-mail, we will communicate with you by e-mail. You must accordingly check your e-mails on a regular basis. We may also contact you by telephone if we cannot, for whatever reason, contact you by e-mail. References in these conditions to "send" and "in writing" or similar include communication by e-mail. You can contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All e-mails should be sent to Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken..
2. Prices
We may not be in a position to confirm the costs for all services forming part of your holiday at the time of booking. For example, supplier(s) may not have published/confirmed their rates for the period in question. Where any costs cannot be confirmed, we will provide you with an estimated price for your holiday which will be based on anticipated rates and costs. If you wish to proceed with the booking and we are in a position to do so, we will issue a confirmation invoice on the basis that the price you have agreed to pay will be the one applicable to your holiday after confirmation of all costs. Once we have confirmation of all applicable costs, we will issue a revised invoice which will show the confirmed price. This price may be higher or lower than the estimated price. It is at this point that our price guarantee will take effect. Any such difference will not be a surcharge and, if an increase, will be payable in full. If, however, any increase between the estimated price shown on your confirmation invoice and the confirmed price shown on your revised invoice is greater than 10% of the estimated price, you may cancel your holiday and receive a full refund of all monies you have paid us other than any insurance premiums and amendment fees/charges providing you notify us in writing of your wish to do so within 14 days of the date of the revised invoice. No compensation will be payable in this situation.
Costs included in the price are accommodation, all meals, drinks during game drives (excluding alcohol), all game drives, all park fees, experienced guides for the whole trip, airport transfers, all road transport in a 4x4 safari vehicle, complimentary Wi-Fi. In case of a Yoga & Safari trip, daily yoga classes. Flights, insurance and tips are not included.
3. Payment for your safari
The balance of all monies due must be received by Namaste Safaris Ltd. not later than 70 days before the start of your holiday. For certain tours, full payment must be received at an earlier stage before the start of your holiday. You will be advised at the time of booking where this is the case. References in these conditions to your "balance due date" means the latest date full payment must be received by us. In the case of non-payment by the balance due date, Namaste Safaris Ltd. reserves the right to cancel your booking and cancellation charges will apply. You can pay the deposit and full via Electronic Fund Transfer into the bank account of Namaste Safaris Ltd., the details of which are send to you by e-mail.
4. If you change your booking
a) After a contract has come into existence any requests to change any aspect of your holiday itinerary must be made in writing. Namaste Safaris Ltd. will make every effort to assist you but cannot guarantee that it will be able to meet such requests.
b) An administration fee of USD50 per booking plus any additional costs or charges incurred by us or incurred or imposed by any of our suppliers will be charged if a confirmed booking is changed, up to balance due date. If we are able to accommodate a request to change to a different holiday or departure date, the price payable will be that applicable to the alternative holiday. Thereafter all changes will be treated as cancellations and subject to the charges below.
c) If a client is unable to travel, in circumstances which Namaste Safaris Ltd. considers reasonable, the booking or that client’s place on the booking may be transferred to another suitable person (introduced by you). However the holiday arrangements must remain the same as originally booked. If a transfer can be made, an administration charge of USD100 per person transferring his/her place if Namaste Safaris Ltd. is advised up to your balance due date or USD150 per person if advised after your balance due date, together with any costs or charges incurred by us or incurred or imposed by any supplier(s) in making the transfer, must be paid before the transfer can be made. Any overdue balance payment must also be received.
5. If you cancel your booking
Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by Namaste Safaris Ltd. as a percentage of the total holiday price per person cancelling, including surcharges but excluding any amendment charges and insurance premiums. The cancellation charges shown below are those which apply to most holidays. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your holiday.
a) 90 and more days before holiday start date – retention of deposit
b) 89-42 days before holiday start date – 50%
c) 41-28 days before holiday start date – 60%
d) 27-14 days before holiday start date – 90%
e) Less than 14 days before holiday start date – 100%
Amendment charges and insurance premiums are not refundable in the event of cancellation. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy. All claims must be made direct to the insurance company. In the event of the cancellation of a booking where the client is liable to pay to Namaste Safaris Ltd. any cancellation charges in excess of the amount already paid to Namaste Safaris Ltd. any at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients. Please also see clause 4 c).
6. Cancellation by Namaste Safaris Ltd.
Namaste Safaris Ltd. reserves the right in any circumstances to cancel a trip, in which case we will offer a full refund of all monies paid. In particular, Yoga & Safar trips require a minimum number of at least 50% of the participants to have booked by two weeks before the start date. If this minimum number is not reached by that date, we may cancel and refund the money to you. In no case will we cancel a trip less than 2 weeks before the scheduled departure date, except for reasons of force majeure, or failure on your part to pay the final balance.
7. If you have a complaint
If you have a complaint about any of your trip arrangements, you must tell our representative at the time. It is only if we know about problems that there will be the opportunity to put things right. We will however not be responsible for individual behavior during group trips.
If you don’t complain on the spot this may affect your ability to claim compensation. If your complaint cannot be resolved on trip you should notify us in writing within 28 days of the end of your trip.
8. Passports, visa and vaccinations
Please see general information pages contained in our client itineraries and/or on our website. Clients are responsible for arranging, and must be in possession of a valid, acceptable passport and any visas and vaccination certificates required for the whole of their journey and holiday. Information about these matters or related items (climate, clothing, baggage, personal gear, etc.) is given in good faith but without responsibility on the part of Namaste Safaris Ltd. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
9. Travel and Cancellation Insurance
Travel Insurance is mandatory for all clients whilst on a holiday organised by Namaste Safaris Ltd. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients are responsible for ensuring that they have personal travel insurance with protection for the full duration of the holiday in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment with adequate and appropriate cover. Clients should ensure that there are no clauses limiting or excluding protection for the type of activities included in their holiday. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be. It is your responsibility to ensure that the insurance you purchase provides adequate cover. We do not check insurance policies and cannot be liable for any expenses incurred as a result of your not having adequate, appropriate or valid insurance cover.
10. Amendments by Namaste Safaris Ltd.
Changes to the schedule might occasionally occur. This would include a change in accommodations, itinerary, yoga instructors and any other arrangements. Even though changes are usually minor and participants will be advised at the earliest possible date, we reserve the right to do so at any time. Very rarely, we may be forced by "force majeure" to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
11. Our liability to you
a) We accept the responsibility of ensuring that the trip is supplied as described in your itinerary and that services provided at the accommodations will be at a reasonable standard.
b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, other Acts of God (including but not limited to animal attacks), technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
c) We are not liable for any injuries you may sustain during or on route to the trip. Game drives and yoga classes are undertaken at your own risk. Should you experience any injury or discomfort during any activity during the trip you must consult a member of the Namaste Safaris Ltd. team immediately. Our professional yoga teachers we will take all steps necessary to not push guests beyond their limits. The yoga classes we give are restorative and nothing too demanding. You also agree that we will not be held liable for any medical or psychiatric conditions that may develop during or subsequent to the trip. Finally, we are not liable for loss of or damage to, your personal property.
12. Holiday participation and client responsibility
Clients agree to accept the authority and decisions of Namaste Safaris Ltd employees whilst on holiday with Namaste Safaris Ltd. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an airline pilot or hotel manager), the health, level of fitness or conduct of a client at any time before or during a holiday is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of Namaste Safaris Ltd. and wildlife) or the safe, comfortable or happy progress of the holiday, the client may be excluded from all or part of the holiday without refund or recompense. Where a client is excluded, Namaste Safaris Ltd. will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, Namaste Safaris Ltd. may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the holiday and Namaste Safaris Ltd. shall cease to have responsibility to/for them as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage
exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises. It is your responsibility to settle any costs for services which you have incurred locally.
If you have any medical condition or disability which may affect your active participation in your holiday or the holiday arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed holiday and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your holiday or the holiday arrangements of any other person develops after your booking has been confirmed.
13. Optional excursions and activities
We may provide you with information (before departure and/or when you are on holiday) about optional activities and excursions which do not form part of your pre-booked holiday arrangements and which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us. They are provided by local operators or other providers who are entirely independent of us and they may or may not have their own public liability insurance. They do not form any part of your contract with us even where we suggest particular operators/providers and/or assist you in booking such activities or excursions in any way. Where a local representative collects payment for or otherwise assists in booking any such activity or excursion for you, we and the representative act solely as booking agent for the local operator/provider of the activity or excursion with whom you will have a contract. The local operator/provider's terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions.
14. Building and development
Many resorts and hotels are continuing to develop. We will endeavour to inform you of any building work of which we are aware in advance of your holiday which we consider may have a material effect on your contracted holiday services. However, it may be difficult to foresee the extent and impact such activity will or may have at any particular time.
15. Website/itinerary/advertising material accuracy
The information contained on our website, in client itineraries and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
16. Privacy policy
All information will be treated with the strictest confidence. For more information about our privacy policy, check our Privacy Statement on the website.
www.namastesafaris.com
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